SUPERCore Limited Warranty - Important Must Read

What can void a warranty for any floating floor installation? 

• Improper subfloor preparation (uneven surface, excessive deflection, debris left underneath)

• Installing over a subfloor with excessive moisture or without proper moisture testing

• Failure to use a required 6 mil moisture barrier or additional cushion style  underlayment (if specified)

• Installing in non-approved areas (e.g., unconditioned spaces, outdoors, saunas)

• Not allowing proper expansion gaps around perimeter walls, door casings, door thresholds, other flooring and fixed objects

• Gluing, nailing, or mechanically fastening a floating floor (unless product is rated for it)

• Installing cabinets, islands, or heavy built-ins on top of a floating floor

• Exceeding maximum run length/width without required expansion breaks or transitions

• Improper locking/engagement of planks during installation

• Mixing different lots or product types incorrectly without blending

• Installing damaged planks and not inspecting before/during install

• Failure to follow manufacturer installation instructions exactly

• Exposure to extreme temperatures (typically below 50°F or above 100°F, varies by brand)

• Lack of climate control (HVAC not maintained before, during, and after install)

• Excessive direct sunlight without window coverings (leading to thermal expansion issues)

• Rapid temperature fluctuations causing movement or separation

• Water damage from flooding, leaks, or standing water over extended periods

• Moisture intrusion from below (e.g., slab leaks, crawlspace humidity)

• Failure to clean up spills promptly (despite “waterproof” claims)

• Using non-approved adhesives, cleaners, or maintenance products

• Using steam mops or excessive wet mopping

• Abrasive cleaners, waxes, or polishes that damage the wear layer

• Dragging heavy furniture/appliances without protection

• Lack of furniture pads or floor protectors

• Damage from rolling loads without proper mats (chairs, carts, etc.) - non foot traffic

• High heels, pet damage, or sharp object gouging beyond wear layer tolerance

• Failure to maintain proper indoor humidity levels

• Neglect, abuse, or misuse of the flooring

• Commercial use of a product rated for residential use only

• Not registering the product warranty (if required by manufacturer)

• Lack of proof of purchase or improper documentation

• Improper repairs, alterations, or partial replacements

• Failure to follow cleaning and maintenance guidelines

• Installation over radiant heat systems not approved or improperly configured