Refund policy

Returns & Refunds Policy

• All orders are final upon payment. If unsure, do not purchase.
• Absolutely no returns on special orders, unfinished products, or out-of-stock local purchases.
• Supercore products: Call customer service for potential returns 844-356-6711
• All other non-Supercore products are special order; returns are at the sole discretion of the manufacturer.
• Any order that the customer does not accept a sample of prior to purchasing will negate any consideration for a return.
• ABSOLUTELY NO RETURNS: Flooring returned in poor condition (open boxes, taped with meatpackers tape, previously nailed down, left outside in the rain) will not be accepted.
• If a manufacturing issue occurs, stop opening boxes and call WeShipFloors. Only unopened boxes are eligible for returns.
• You pay incoming and outgoing freight on any pre-approved returns.