Terms, Conditions, Returns, Claims and Cancellations

Customer Experience & Support

At WeShipFloors.com and Hardwood Distribution LLC, we’re committed to making your flooring purchase as smooth and straightforward as possible. Our goal is to ensure you’re fully informed throughout the ordering process and supported every step of the way.

Need Assistance?
If you can't find the answers to your questions or need help with project details and challenges, we offer free project consultations. Our knowledgeable sales staff is here to assist you.

Products Offered

We partner with numerous manufacturers beyond what we can showcase on our website. If you're searching for a product that isn't listed, please call us, and we'll help you find it.

  • Mannington: All Mannington orders are special orders and cannot be cancelled or returned.
  • Mohawk: All Mohawk and Pergo products offered are special orders.
  • SUPERCore: Our best-selling, best-value flooring brand. 100% waterproof and perfect for busy homes and businesses. Available with custom trims and stair treads.
  • Engineered Prefinished Hardwoods: Tongue and Grooved flooring that is available in various species and colors. Can be installed using all three methods. (Glue, Float, or Staple/Nail) 
  • Solid Prefinished Hardwoods: Installed using nail down method. Limited to above-grade installations.
  • Carpet Tiles: A DIY-friendly option for flooring that is easy to replace in small sections if needed.
  • Trims, Accessories, Glue, Underlayment, Carpet Cushion: Consult with us for a complete order and finishing trims.

Promotions & Sales

Current Promotions: Promotions and discounts are posted at the top of every webpage. Discounts do not apply to:

  • Mannington Products
  • Products without listed prices
  • Trims & accessories (custom or standard)
  • Orders with multiple flooring types
  • Small orders of 3 or fewer boxes
  • Unfinished or special order materials
  • Discontinued or DEALS page products
  • Wood products

Note: Only one promo per order. Orders with multiple promos will be held or canceled.

Samples

  • Brand Name Products: No samples required (if available at other retail stores).
  • SUPERCore Samples: Up to 5 free samples. Other samples may have a small charge.
  • Shipping: Samples are shipped 2-day priority mail via UPS (some outlying areas may experience delays).
  • Order Requirements: For non-brand name flooring, finished and unfinished hardwoods, special orders products - you must order a sample before purchasing. Refusal to take a sample will negate any consideration for a return.
  • Sample Orders: You must provide a valid email address and phone number. Failure to do so may result in the cancellation or delay of your sample order.

Need help choosing a sample? Consider scheduling a free consultation at:

Quotes

  • Estimates: Quotes are typically good for one day due to daily changes in prices and stock availability.
  • Special Pricing: Reference your quote number when inquiring about special pricing.
  • Quote Adjustments: We reserve the right to adjust or cancel quotes at any time.

Payments

  • We accept all major credit cards and PayPal for payments.
  • Orders over $10,000 will require a bank wire transfer. Contact us for more details. 844-356-6711

Order Process

  • Terms & Conditions: By completing your order, you agree to our Terms & Conditions, which are binding.
  • Quantity Adjustments: The website will round up to the nearest box. For overage, we suggest ordering 10% extra to account for breakage or waste.
  • Do not schedule installation until all materials are at your job site location. We are not responsible for uncontrollable delays with shipping carriers.
  • Remember to review all material prior to installation, if any issues are present, please report immediately 844-356-6711 for a resolution.

Purchases

  • Final Sale: All sales are final. Promotions apply to new orders only and are not retroactive.
  • Return Fees: Any Approved returns will incur a 25% restock fee, shipping  outgoing and return fees, and credit card processing fees. 
  • Special Orders: Items other than SUPERCore are considered special orders and cannot be returned. 
  • Remember to review all material prior to installation, if any issues are present, please report immediately 844-356-6711 for a resolution.

Taxes

Orders delivered or picked up in Tennessee are subject to sales tax. Additional states that will have sales taxes are Ohio, North Carolina, Michigan, Georgia, Colorado, Florida, Pennsylvania, Virginia, Wisconsin, Washington, Minnesota, Illinois, and Indiana. 

Change Orders & Cancellations

  • Changes: Limited time for changes once an order is placed. Change requests must be approved and may incur costs.
  • Address Changes: Not allowed after the order is in transit and any exceptions may incur change fees. Requests must be made within 24 hours of order placement.
  • Cancellations:
    • A 5% credit card processing fee applies to all cancellations.
    • SuperCore backorders or hold orders incur a 25% restock fee if cancelled or approved for return.
    • All wood products ship direct from the manufacturer and are considered special order. Wood product are not returnable and require a sample prior to ordering.

Shipping Information - please do not order if you cannot meet these requirements

  • Free Shipping: Available on qualifying order (where advertised).
  • Freight Shipping: Larger orders may require additional shipping charges.
  • Delivery: Standard curbside service with liftgate. Larger orders may require coordination for delivery.
  • Remember to review all material prior to installation, if any issues are present, please report immediately 844-356-6711 for a resolution.
  • Orders going to a freight forwarders need have the freight forwarders address for the shipping details

  • Shipments delivered to a freight forwarder are considered fulfilled once received at the forwarding location — this marks the end of WeShipFloors.com’s responsibility for the order. If an order is approved for return, the customer is responsible to return the order back to the freight forwarder.

Claims & Returns

Freight Damage: Report any damage within 24 hours of delivery. Required documentation includes:

  • Photos of damage
  • Notated and signed Bill of Lading

Small Damage: If damage is minimal, we encourage you to use damaged planks for cuts during installation.

Product Claims: Contact us immediately with clear photos of defects. Inspection may be required, and a fee applies if the issue is determined to be installation-related.

Return Process for SUPERCore:

  • Must be within 30 days.
  • Requires receipt of a sample.
  • Return materials must be unopened and undamaged, and shipped securely on a pallet.

Return Process for Special order products -

Shipments delivered to a freight forwarder are considered fulfilled once received at the forwarding location — this marks the end of WeShipFloors.com’s responsibility for the order.

If a special-order product is approved for return, the customer is responsible for arranging transportation back to the freight forwarder, who will then manage the return of the flooring.

Shipping Terms & Palletized Freight

  • Shipping Costs: Based on fuel rates and location.
  • Shipping to Non-Mainland Locations: Hawaii, Alaska, and other locations require freight forwarding. Shipments delivered to a freight forwarder are considered fulfilled once received at the forwarding location — this marks the end of WeShipFloors.com’s responsibility for the order.

    If a special-order product is approved for return, the customer is responsible for arranging transportation back to the freight forwarder, who will then manage the return of the flooring.

Shipment Tracking

  • Tracking: Updated within 24-48 hours of shipment once established. Please allow time for tracking updates.
  • Delivery: Rural or outlying areas may require additional time for delivery.
  • Acceptance: You must verify the product's condition and verify accuracy of product upon delivery and note any damage on the Bill of Lading.

Important Notes on Damage Claims

  • If damage is minor, it falls under your 10% waste factor.
  • DO NOT refuse delivery unless instructed by WeShipFloors.com. Refusing delivery without prior authorization may result in freight and restocking fees.

Need Assistance?

 

  • Free SUPERCore Samples

    Order 5 free SUPERCore flooring samples to see how our floors look in your home.

  • BEST Price Guarantee

    To guarantee you get the BEST price, we'll work to beat any competitor's pricing.

  • Flooring Questions

    Want to speak to us about your project? Text us below or call 844-356-6711